Tuesday, June 19, 2012

Interactive Day or I-Day

J-on | Wednesday, June 13, 2012 |


Kampar, 9 June - Danish House residents participated in a fun-filled day of dialogue as they were given the chance to express their views and concerns in an open meeting with Danish House management earlier today.

Officially called Danish House Interactive Day, the meeting was held at the Grand Kampar Hotel, and was the brainchild of engineering student Jay Chew and current UTAR Student Representative Council Chairman Dinesh Pillay. 

According to Pillay, the event provided an improvement on the current platform of customer feedback used by Danish House.

“Before this, customers could only express their dissatisfaction on the feedback form provided with no further follow up on the complaint made. This caused residents to get frustrated.”

“Therefore, we thought that it would be better to have a meeting with the management on a personal level, so they know what’s happening on the ground, which is not something that happens frequently. This event acts as a platform for residents to address the problem faced directly.” 

The get- together was conducted in a very informal and interactive manner with a number of team building exercises to create a friendly atmosphere before the addressing the main issues .Danish House Operations Manager Wilson Wong Wah Onn  explained that this was done to ensure discussions flowed smoothly.

 Having Fun: Students and Hostel management staffs joint hands in “Pole Down Game"

“Since this is the first time that we have had a Danish House Interactive day, it is better to know each other well before discussing any issue. This relaxed setting will make it easier for people to share their thoughts and feelings” he added. 

Some of the issues raised by residents involved safety, security, and unstable Internet speed. In response to this, a five person committee was appointed to represent the students’ voice.

The committee would act as liaison between Danish House management, Extreme Broadband, as Danish House’s current Internet supplier, and the residents.

Danish House resident Lee Gwan Yew said that he was excited to be a part of this effort.

“Before this, all we could do was complain on Facebook or fill up a form. Now at least we can meet them face to face to explain the issues concerning.”
Danish House management said that this meeting would be the first of many, which would henceforth be held twice a year.  The committee will meet with representatives from the management at a later date to discuss solutions for the issues raised.